An Important Message on Our Response to the COVID-19 Crisis.
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An Important Message on Our Response to the COVID-19 Crisis

Updated June 29, 2020

While our Americare staff is back in the office conducting business as usual, we are all maintaining proper precautions, like wearing masks, keeping areas routinely disinfected, and following social distancing guidelines.

It continues to be our priority, that we deliver exceptional service to our patients while also looking out for the safety and needs of our staff. We stand ready to support you during this time. 

Americare remains open and fully functional. 

We are ensuring our client’s safety by utilizing Telehealth, prioritizing the patient’s level of acuity and need, and enlisting family support when possible. In addition, we are ensuring the safety of our work force by distributing proper PPE, constant education, and providing a hotline for both our staff and patients to answer any questions they may have.

We are available to you 24 hours a day, seven days a week. To speak with one of Americare’s trusted professionals, call 1-800-704-4341. 

As healthcare providers, we are considered essential personnel during this time of crisis, and we are extremely grateful to our staff for the exemplary service they continue to provide to our clients.

In our offices, we are routinely sanitizing and disinfecting all surfaces to ensure it remains a safe and clean place to work and provide service. 

We delivered individually packaged lunches for staff at numerous hospitals and nursing homes throughout New York.

For our staff on the front lines, we secured a supply of zinc, vitamin C, vitamin D, and acetaminophen tablets to promote the health of our team, all free of charge. Special thank you to Geri-Care Pharmaceuticals, who in conjunction with MedPack, made the supply available to protect our front line responders.

(AP Photo/John Minchillo)

‘You Are A Miracle’: Home Care Is New Front In Virus Fight

“We’re doing what we can, but I have to be honest: None of it feels like enough,” said Bridget Gallagher, Americare VP and board member of the Home Care Association of New York State.

By early April, we had taken more than 100 COVID-19 patients released from hospitals, and over 200 of our other patients also had tested positive or shown symptoms.

Everyone at Americare from the top down worked together to address the challenges of COVID-19. Every corporate staffer, including the CEO, called protective gear suppliers, and we counted our stock of N95 masks every day.

Click here to read more from the April NY Times article on the home health industry during COVID-19.

As the number of COVID-19 patients we serviced continued to grow and to best protect our Americare team, we distributed increasing amounts of PPE to keep them safe.

See below for an important message on the proper usage of PPE:

(Video: How to Properly Use PPE)

We’re proud to have worked with NYC alongside other Home Care Association (HCA) provider members to distribute personal protective equipment (PPE), even amid shortages. 

HCA enlisted Americare and a couple other HCA member home care agencies to host and staff distribution sites that are receiving a limited reserve of PPE furnished by the city in phases.

Click here to read more.

As an innovator in the healthcare industry, our Telehealth capabilities have always far surpassed our competitors. During this pandemic, we have continued to make better use of this technology and are even providing mobile units that enable our nurses to bring the doctor to the patient.

The Telehealth services being offered in response to COVID-19 are as follows:

  1. Virtual RN Visit for assessment, supervision and education. This program allows patients to connect with one of our Home Care RNs for a virtual RN visit. This option proves to be essential in stopping the spread because in certain situations it replaces an actual RN visit.
  2. Telehealth Monitors can be installed in the patient’s home with the capability of bio-feedback devices. The data is then reviewed by our Telehealth RN who works with community MD to resolve any issues and ensure patients are receiving the care they need.
  3. Virtual MD Visit by our Home Care RNs who bring a digital unit to allow a virtual MD to meet with the patient and prescribe any necessary medications or treatment.

As the situation develops, we will continue to evaluate additional measures as needed. 

As always, we thank you for choosing Americare and wish the best for you and your family.