An Important Message on Our Response to the COVID-19 Crisis.
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An Important Message on Our Response to the COVID-19 Crisis

Updated September 2020

In dedication to each staff member lost due to COVID-19, Americare remembers Abdullah Ahmed, Yvette Dessin, Henry Hill, Helen A. Monah, Candace P. Pereira, Diane Russell, and Hernan Sierra.

While our Americare staff is back in the office conducting business as usual, we continue to ensure the safety of all by wearing and distributing proper PPE, providing constant education and updates, following social distancing best practices, and routinely sanitizing and disinfecting all surfaces to ensure it remains a safe and clean place to work and provide service. 

Throughout all of this, Americare remained open and fully functional to care for our clients. We will always prioritize delivering exceptional service to our patients while also looking out for the safety and needs of our staff.

We remain ready and willing to support you during this time. 

We ensure our clients safety by utilizing Telehealth, prioritizing patient level of acuity and need, and enlisting family supports when possible. In addition, we have a hotline for both our staff and patients to answer any questions they may have.

We are available to you 24 hours a day, seven days a week. To speak with one of Americare’s trusted professionals, call 1-800-704-4341. 

Earlier this year, we delivered individually packaged lunches for staff at numerous hospitals and nursing homes throughout New York.

And for our staff on the front lines, we secured a supply of zinc, vitamin C, vitamin D, and acetaminophen tablets to promote the health of our team, all free of charge. Special thank you to Geri-Care Pharmaceuticals, who in conjunction with MedPack, made the supply available to protect our front line responders.

(AP Photo/John Minchillo)

‘You Are A Miracle’: Home Care Is New Front In Virus Fight

“We’re doing what we can, but I have to be honest: None of it feels like enough,” said Bridget Gallagher, Americare VP and board member of the Home Care Association of New York State.

We took in more than 100 COVID-19 patients released from hospitals, and over 200 of our other patients also have tested positive or shown symptoms.

Everyone at Americare from the top down worked together to address the challenges of COVID-19. Every corporate staffer, including the CEO, calls protective gear suppliers, but we still count our stock of N95 masks every day.

Click here to read more from the recent article from the NY Times on the home health industry during COVID-19.

As the number of COVID-19 patients we serviced continued to grow and to best protect our Americare team, we distributed increasing amounts of PPE to keep them safe.

See below for an important message on the proper usage of PPE:

(Video: How to Properly Use PPE)

We’re proud to work with NYC alongside five Home Care Association (HCA) provider members to distribute personal protective equipment (PPE), even amid shortages. 

“PPE is scarce across all health care settings. [The] most at-risk patients cannot go without services, including care that requires high levels of contact,” said HCA President Al Cardillo. 

HCA has enlisted Americare and four other HCA member home care agencies to host and staff distribution sites that are receiving a limited reserve of PPE furnished by the city in phases.

Click here to read more.

As an innovator in the healthcare industry, our Telehealth capabilities have always far surpassed our competitors. During this pandemic, we continue to make better use of this technology and are even providing mobile units that enable our nurses to bring the doctor to the patient.

The Telehealth services being offered in response to COVID-19 are as follows:

  1. Virtual RN Visit for assessment, supervision and education. This program allows patients to connect with one of our Home Care RNs for a virtual RN visit. This option proves to be essential in stopping the spread because in certain situations it replaces an actual RN visit.
  2. Telehealth Monitors can be installed in the patient’s home with the capability of bio-feedback devices. The data is then reviewed by our Telehealth RN who works with community MD to resolve any issues and ensure patients are receiving the care they need.
  3. Virtual MD Visit by our Home Care RNs who bring a digital unit to allow a virtual MD to meet with the patient and prescribe any necessary medications or treatment.

As the situation develops, we will continue to evaluate additional measures as needed. 

As always, we thank you for choosing Americare and wish the best for you and your family.