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How to Find the Best CDPAP Home Care Agency

Written And Edited By: Americare Last Updated: February 13, 2024

What is CDPAP?

CDPAP (Consumer Directed Personal Assistance Program) is a Medicaid-funded program that allows participants to choose their care provider and gives them greater independence, flexibility, and freedom to direct their own healthcare from the comfort of their home. This is as opposed to nursing home care which is a more intensive and facility-based service.

What’s the Role of a CDPAP Home Care Agency?

CDPAP home care agencies have four key roles to play:

Enrollment and Eligibility

The agency is responsible for helping individuals enroll in the CDPAP program and determine their eligibility, assisting with any necessary documentation needed for the individual to access the services.

Training and Coordination

The agency helps train CDPAP caregivers and coordinates with both individuals and their carers to develop a care plan that suits their personal needs.

Billing and Administration

The CDPAP home care agency handles payments for the services provided following the Medicaid guidelines.

Ongoing Support

The agency regularly checks in with individuals and their caregivers, making any necessary adjustments to the care plan and monitoring the individual’s progress.

Choosing the Best CDPAP Agency

Choosing the right agency for you or a loved one can be overwhelming, and it’s hard to know where to start. Here are some factors that can help guide your decision.

Licensed and Certified

This is a non-negotiable. You want to be certain those caring for you are qualified and trained to provide an excellent standard of care. Agencies should conduct background checks and screenings for all caregivers so you can rest assured you or your loved one is in safe, capable hands.

Personal Care Plan

A good CDPAP agency will tailor-make a plan to fit your individual requirements. They should involve you or a family member in the decision-making and keep a finger on the pulse of your evolving needs.

Specialized Services

If you or a loved one requires a specific service, be on the lookout for agencies that offer these particular services. This will also help narrow down the choices.

Transparency and Communication

Services, prices, and policies should be communicated clearly and questions or concerns should be responded to promptly. This shows the agency is responsive to needs and has a good process in place.

Cost or Additional Fees

While the CDPAP program is covered by Medicaid, be mindful that some agencies might have additional fees associated with their services. Any charges or fees that are not covered by Medicaid should be communicated clearly by the agency in advance.

Recommendations and Reviews

Nothing speaks louder than customer reviews. An agency with a good reputation is an excellent choice. Look out for reviews that address subjects that are important to you.

Personal Feelings

Once an agency ticks all the boxes, ask yourself “Does this feel like a good fit?” Trust your intuition to know if this setup makes you feel confident or apprehensive and respect your inner wisdom.

CDPAP Agency Watchouts

If an agency conducts any of the following behaviors, you will need to carefully consider whether this is a good option for you.

Younger Woman Helping Senior Woman Bake in Home

The following below are red flags.

Pressure to Sign Up Immediately

An agency trying to use high-pressure sales tactics is questionable. A reputable agency will give you the time and patience to provide all the information you need to make an informed and confident decision.

High Caregiver Turnover

If the agency experiences a high turnover in caregivers, this may be an indication that staff are not receiving enough support or training.

Billing Inconsistencies

If you notice disrupted billing practices you might want to check for hidden fees that were not clearly communicated.

Poor Communication

Home healthcare relies on good communication. If an agency is unresponsive you may prefer to find an agency that is more organized and available for you.

Research to Find the Best CDPAP Agency

In summary, it’s extremely important to do thorough research when choosing a CDPAP home care agency. You’re entrusting your care or the care of a loved one into the agency’s hands and it’s crucial to know that they are capable, professional, and follow a good process.

Americare serves in all five boroughs and provides CDPAP services including help with enrollment, eligibility, training, billing, care plan coordination, and additional support.

Why People Choose Americare

  • Zero hidden fees. The CDPAP program with Americare is 100% covered by Medicaid.
  • Your selected caregiver receives full training.
  • You can get up to 60 hours of home care per week.
  • Extra paid overtime options.
  • We stay on top of your progress and ensure your caregiver is providing satisfactory services.

Every single day, Americare helps seniors navigate the red-tape roads of healthcare. If you are searching for a CDPAP agency for yourself, or you’re a child looking for assistance for elderly parents, reach out to Americare today to speak to a healthcare professional and get guidance.

Do you need comprehensive nursing services but still want to stay at home? Take a look at our Comprehensive Guide to the NHTD Program.


Get Started With Americare